he Santa Rosa Sheriff’s Office has been notified by Pen-Air Credit Union on July 30, 2024 of evidence of skimming devices inserted in four of their ATM/LIVE machines.
They immediately secured the affected ATMs and notified the appropriate authorities, including local law enforcement, and are in the process of notifying regulatory bodies. They have inspected all our ATM/LIVE Teller locations and no other machines have security concerns or evidence of skimmers.
The investigation is currently ongoing, and we are working closely with the bank to gather all necessary information. At this stage, we do not have photos or further details about the culprits that we can share. We are working to ensure those responsible are identified and apprehended.
The affected ATMs at our Woodbine (5 Points), 9th Avenue, and two Garden Street locations have been temporarily closed. Pen Air is actively working on replacing the damaged equipment and ensuring they are working properly before bringing these machines back into operation. They anticipate having them operational again in the next 24-48, pending the completion of the investigation and equipment installation. Only these four machines are closed. All other locations are still operational.
As both members and non-members use these machines, we recommend that anyone who suspects unauthorized activity on their accounts contact their financial institution immediately. Pen-Air is in the process of notifying affected customers directly, returning funds, and providing guidance on how to monitor and secure their accounts. We encourage all our members and those in our community to review their account statements and transaction history for any unauthorized activity.
